Maintenance Window

Information Technology Services (ITS) will conduct maintenance starting at 8:00 a.m., Saturday, July 20th, through 12:00 a.m., Monday, July 22nd. The following systems may experience intermittent interruptions during the ITS Maintenance Window:

• AggieConnect (SharePoint 2013)
• AggieList (Group email lists)
• Aggie Mart (Procurement system)
• Aggies Secureshare (A service used by NC A&T for transmitting and receiving sensitive files between internal and external entities.)
• Axiom (A third party software that provides data transformation and transfer from the Slate Admissions application to the Banner ERP for the office of Undergraduate Admission.)
• Banner printing and Banner email
• BDM (Banner Document Management)
• Banner Production
  UNC System Office will conduct maintenance starting Saturday, July 20th from 8:00 a.m. – 9:00 p.m.; and from 8:00 p.m. Sunday, July 21st through 12:00 a.m. Monday, July 22nd.
  The following systems will be unavailable during this period:
          1. Banner Admin Pages
          2. Banner Workflow
          3. Banner Document Management (BDM)
          4. Banner Access Management
          5. Degree Works
          6. eTranscripts
          7. WebFOCUS
          8. Aggie Access
          9. Aggie Mart
        10. Axiom 11
• Cascade (CMS) - A web management platform. The DEV and PROD environments will be unavailable 8:00 a.m. – 12:00 a.m. Saturday, July 20^th.)
• DataTransfer (Application used by Admissions to process data in student applications)
• Institutional Research web server
• Network maintenance (Streaming services will be unavailable during network configurations.)
• Payroll (NCAT employee)
• REDCap (Research Electronic Data Capture – a web-based application to support data capture for research studies)
• Robotics Process Automation (RPA) (A generic term for software technology that makes it easy to build, deploy, and manage software robots that emulate/automate humans actions interacting with digital systems and software.)
• Student labs
• Student printing
• University File Share

Please test your applications after the ITS Maintenance Window and report any problems to the Help Desk at (336) 334-7195.

Additional Systems

While maintenance will not be performed on the systems below, work will be performed on the authentication mechanism. Please check that these systems continue to perform as expected after each Maintenance Window. Please notify the Help Desk at (336) 334-7195 if you experience any problems.
Blackboard (Learning Management System)

• EverFi (Online student training)
• Freshdesk (Customer support software and ticketing system)
• GradesFirst (A web-based early-alert student management system)
• LinkedIn (Online learning system)
• Maxient (Public safety and incident reporting application)
• NetDocuments (A cloud-based document and email management service)
• Office 365 (NCAT staff email, OneDrive, Skype, SharePoint Online, Groups)
• OneID (One Identity solutions govern identities, manage privileged accounts, and control access)
• Qualtrics (A web-based survey platform)
• UpSwing (Online tutoring system)

Please test your applications after the ITS Maintenance Window and report any problems to the Help Desk at (336) 334-7195.

Additional Systems

While maintenance will not be performed on the systems below, work will be performed on the authentication mechanism. Please check that these systems continue to perform as expected after each Maintenance Window. Please notify the Help Desk at (336) 334-7195 if you experience any problems.

• Blackboard (Learning Management System)
• EverFi (Online student training)
• Freshdesk (Customer support software and ticketing system)
• AggiesNav (A web-based early-alert student management system)
• LinkedIn (Online learning system)
• Maxient (Public safety and incident reporting application)
• NetDocuments (A cloud-based document and email management service)
• Office 365 (NCAT staff email, OneDrive, Skype, SharePoint Online, Groups)
• OneID (One Identity solutions govern identities, manage privileged accounts, and control access)
• Qualtrics (A web-based survey platform)
• UpSwing (Online tutoring system)