About ITS
Driving Technology to Enhance Teaching, Learning, and Research - Information Technology Services
Our Mission
To strengthen and support the University’s teaching, learning, research and engagement activities by integrating and delivering innovative technology solutions and processes to facilitate the achievement of University strategic objectives.
Our team provides campus wide infrastructure services, client support, and instructional technology support.
Vision Focus Areas
- Advancing digital transformation
- Enhancing cybersecurity and risk management
- Supporting student success through technology
- Expanding AI and emerging technology initiatives
- Strengthening enterprise services and operational efficiencies
- Building strategic technology partnerships across campus
ITS Organizational Units & Services
Client Technology Services (CTS)
Client Technology Services provides frontline technology support for the campus community.
Top Services
- IT Service Desk and technical support
- Desktop and laptop support
- Printer setup and troubleshooting
- Software deployment and licensing
- Classroom and audiovisual technology support
Data Governance & Business Intelligence (DGBI)
Provides enterprise data, reporting, governance, and AI services that support the university's strategic priorities.
Top Services
- AI Strategy & Governance
- AI Accelerator
- AI Employee Innovation Lounge
- AI Data & Knowledge Governance
- Data Governance
- Data Warehousing
- Enterprise Reporting
- Strategic Analytics
Enterprise Application Services (EAS)
This unit designs, administers, and supports the university’s core enterprise applications and digital platforms. EAS partners with campus units to improve business processes and deliver secure, reliable, mission-aligned technology solutions.
Top Services
- Banner ERP administration
- Student Information Systems
- Human Resources and Payroll systems
- Finance and Procurement applications
- Enterprise integrations, reporting, automation, and web systems
Enterprise Endpoint Management (EEM)
Provides specialized support and operational technology services to academic and administrative departments.
Top Services
- Departmental technology consultation
- Endpoint management
- Device lifecycle management
- Technology standards and governance
- IT asset management
Information Security Office (ISO)
The Information Security Office (ISO) helps protect the university’s information, systems, and technology resources by providing guidance, oversight, and security services that support the institution’s teaching, research, and administrative missions.
Top Services
- Cybersecurity Governance and Risk Management
- Incident Response and Cybersecurity Support
- Security Assessments and Consulting
- Identity and Access Security
- Compliance and Regulatory Support
- Vulnerability Management and Security Monitoring
- Data Protection and Privacy Collaboration
Instructional Technology Training and Development (ITTD)
Provides academic technology, instructional design, training, and multimedia services that support teaching, learning, and technology adoption across the university.
Top Services
- Canvas administration, support, and training
- Instructional design and course development
- Technology training and professional development
- Multimedia production and support
Network and System Administration (NSA)
Provides foundational technology infrastructure powering the university, and communication technologies that connect the campus community.
Top Services
- Voice Services
- Unified Communications
- Call Center Technologies
- Telecommunications Infrastructure
- Network Services (Wired & Wireless)
- Network Security Services
- Data Center Operations
- Server Administration
- Virtualization
- Storage Services
- Cloud Infrastructure Management
- Backup & Disaster Recovery
- Identity & Directory Services
- DNS, DHCP & IP Address Management (DDI)
- Remote Access & VPN Services
- Microsoft 365 Administration
- Email & Calendaring
- Microsoft Teams Support
- SharePoint & OneDrive Services
- Infrastructure Monitoring & Management
