The IT Service Desk
IT Service Desk
The IT Service Desk provides a smarter, faster, and more convenient way to get technology support at A&T. It is designed to meet the needs of students, faculty, and staff by offering streamlined access to services, transparent ticket tracking, and resources to resolve issues quickly.
Why Use The IT Service Desk
The University community asked for a system that is simpler, faster, and more transparent. The IT Service Desk:
- Offers a clean, intuitive, and mobile-friendly design
- Allows real-time ticket tracking with automatic email updates
- Provides faster resolution times through optimized workflows
- Provides easy access to services such as password resets, iPad support, gaming registration, and desktop support
Frequently Asked Questions
All students, faculty, and staff can sign in with their OneID to submit and track requests.
No. You can request help online from anywhere, then follow progress and respond via the portal.
You'll see real‑time updates in the portal and also receive notifications by email.
Start with Submit a Ticket and describe your need in plain language—we’ll route it to the right team.
