The IT Service Desk
IT Service Desk
The IT Service Desk provides a smarter, faster, and more convenient way to get technology support at A&T. It is designed to meet the needs of students, faculty, and staff by offering streamlined access to services, transparent ticket tracking, and resources to resolve issues quickly.
Why Use The IT Service Desk
The University community asked for a system that is simpler, faster, and more transparent. The IT Service Desk delivers on that request by:
- Offering a clean, intuitive, and mobile-friendly design
- Allowing real-time ticket tracking with automatic email updates
- Providing faster resolution times through optimized workflows
- Making it easy to find services such as password resets, iPad support, gaming registration, Blackboard assistance, and desktop support
Get Started
How to Submit a ticket
- Go to support.ncat.edu and sign in with OneID.
- Select Submit a Ticket, choose a category, then the matching service.
- Complete the Ticketing Details form and click Submit. You’ll receive confirmation and a ticket number.
View an existing tickets
- Select View My Tickets to see tickets you created or are listed on.
- Open any ticket to review status, comments, and history.
- Optionally add comments, attachments, alerts, or withdraw your request.
Use the Service Catalog
- Choose Browse Services to find what you need.
- Select the service and click Request Service.
- Complete the form and submit to generate your ticket.
- Tip: Include clear details and any relevant files to help us resolve your request faster.
- Accessibility: All videos include player controls and support full screen. For accessible alternatives, request a transcript or captions through the IT Service Desk.
Quick-Start Guide (PDF)
Prefer a printable overview? Download or view the IT Service Desk Quick‑Start Guide.
Frequently Asked Questions
All students, faculty, and staff can sign in with their OneID to submit and track requests.
No. You can request help online from anywhere, then follow progress and respond via the portal.
All existing tickets will be reviewed and resolved accordingly. You’ll receive an email notification once your ticket has either been completed or successfully transferred to our new IT Service Desk Portal for continued support.
You’ll see real‑time updates in the portal and also receive notifications by email.
Start with Submit a Ticket and describe your need in plain language—we’ll route it to the right team.
