Client Technology Services

Client Technology Services (CTS) is a part of Information Technology Services (ITS). This unit is responsible for desktop computing support and related software programs for the university. Support is provided in the academic labs, residential labs, administrative offices, and through walk up services at the Bluford Library (basement level).

 
Hours of Operation
  • Walk Up Service: Monday - Thursday 8 a.m. - 12 noon and 1 p.m. - 9 p.m.; Friday 8 a.m. - 12 noon and 1 p.m. - 8 p.m. Located in the lower level of the Bluford Library, Room 24.
  • Telephone Support (336-334-7195): Monday - Thursday 8 a.m. - 9 p.m.; Friday 8 a.m. - 8 p.m. Email: helpdesk@ncat.edu
 
Blackboard 24/7 Support
  • Phone: 866-520-6877

 

Helpful Tips for Better Service
  • Document any error messages that occur during the problem.
  • Provide us with your Banner ID and email address.
  • Back up any files you store on your hard drive to an alternate data source such as a CD, DVD or thumb drive.
  • Be sure to capture your ticket number and the name of the technician who assisted you.