Student Refunds

The purpose of student refunds is to reimburse students for monies paid in excess of tuition and fees. Students can receive refunds in one of the following ways: by direct deposit or by a paper check mailed to the mailing address on file. A student is entitled to a refund when the account is overpaid and a credit balance is created. A credit balance can be created from Pell Grants, Direct Loans, PLUS Loans, alternative loans, grants, scholarships, or cash payments. All refunds are considered general refunds and they are processed weekly throughout the semester.

 

Fall 2026 Refund Information

Refund processing for the Fall 2026 semester begins on September 18, 2026. Financial aid disbursement and student refunds are separate processes. Financial aid began disbursing to eligible student accounts on September 4, 2026. After financial aid and other payments are applied to a student’s account, any eligible credit balance remaining after University charges are satisfied may be processed as a refund.

Refund processing begins September 18; however, not all students will receive a refund on that date. Refund timing varies by student and may depend on factors such as the disbursement of financial aid, completion of attendance verification and reporting, receipt of external funding such as private loans, grants, scholarships, employer-sponsored programs, and veterans education benefits, and the student’s selected refund method.

Students should regularly review their University email and student account for updates and verify their direct deposit information to help ensure timely delivery of eligible refunds.


Parent PLUS Loan Refunds

If a Parent PLUS Loan creates a credit balance after eligible charges on the student's account have been paid, the refund will be issued based on the refund selection made by the parent borrower on the Parent PLUS Loan application. 

If the parent borrower elected to receive the refund:
The refund will be issued by paper check and mailed to the parent borrower's address provided on the Parent PLUS Loan application. Direct deposit is not currently available for Parent PLUS Loan refunds issued directly to the parent borrower. Parents should ensure that the address provided on their Parent PLUS Loan application is accurate and current.

If the parent borrower authorized the student to receive the refund:
The refund will be issued to the student using the University's standard student refund process. Students enrolled in direct deposit will receive the refund through their designated bank account; otherwise, a paper check will be issued in accordance with the University's standard refund procedures.

Federal Regulation: Under federal Title IV cash-management requirements, when a Parent PLUS Loan creates a Title IV credit balance, the credit balance is payable to the parent borrower unless the parent authorizes the University to pay the credit balance to the student. Title IV credit balances generally must be paid as soon as possible, but no later than 14 days after the applicable triggering date. See 34 CFR § 668.164(h) and the U.S. Department of Education's Federal Student Aid Handbook, Volume 4, Chapter 2 – Disbursing Title IV Funds.

Refund Methods

Students can sign up for Direct Deposit by using the following steps:
  • Go to the Online Payment System (student)
  • Type in your One ID and Password
  • Select the eRefunds tab
  • Select the account type
  • Enter the routing number
  • Enter the account number (This is not your debit card number.)
  • Confirm the account number
  • Enter the name on the account
  • Enter the address associated with the account
  • Give your refund account a unique name to distinguish it between your refund account and your payment accounts
  • Select continue
  • Please read the information to make sure that it is correct and hit “I agree”.
  • Hit continue
Please pay careful attention to the direct deposit information you are entering into the system and verify that the information is correct. Once you enter your information into the system, you will receive a confirmation email from treasoff@ncat.edu that your refund account has been created. Students are responsible for updating their refund account in the event of a change in their banking information.

 

Students who do not sign up for direct deposit will receive their refund check by mail. Students can update their mailing address in Aggie Access under Personal Information.

 

If a Parent PLUS Loan creates a credit balance after eligible charges on the student's account have been paid, the refund will be issued based on the refund selection made by the parent borrower on the Parent PLUS Loan application. 

If the parent borrower elected to receive the refund:
The refund will be issued by paper check and mailed to the parent borrower's address provided on the Parent PLUS Loan application. Direct deposit is not currently available for Parent PLUS Loan refunds issued directly to the parent borrower. Parents should ensure that the address provided on their Parent PLUS Loan application is accurate and current.

If the parent borrower authorized the student to receive the refund:
The refund will be issued to the student using the University's standard student refund process. Students enrolled in direct deposit will receive the refund through their designated bank account; otherwise, a paper check will be issued in accordance with the University's standard refund procedures.

Federal Regulation: Under federal Title IV cash-management requirements, when a Parent PLUS Loan creates a Title IV credit balance, the credit balance is payable to the parent borrower unless the parent authorizes the University to pay the credit balance to the student. Title IV credit balances generally must be paid as soon as possible, but no later than 14 days after the applicable triggering date. See 34 CFR § 668.164(h) and the U.S. Department of Education's Federal Student Aid Handbook, Volume 4, Chapter 2 – Disbursing Title IV Funds.

Students who wish to drop all courses for which they are registered must withdraw from the university prior to the first day of classes to avoid academic or financial responsibility. Any student who receives Non-Title IV Aid and withdraws from all of their courses (official withdrawal) may be entitled to a refund for paid tuition and fees dependent on the date of their withdrawal. Below is the refund schedule for Fall/Spring only.
Withdrawal Dates Refund Percentage
Week 1 90%
Week 2 90%
Week 3 50%
Week 4 50%
Week 5 25%
After Week 5 0%
Students who are awarded Federal Financial Aid and choose to withdraw will also be subject to the Return of Title IV Funds Policy. This may result in an unpaid balance due to the university. Federal Title IV Aid includes Stafford Loans, Perkins Loans, PLUS Loans, Pell Grants, and SEOG Grants among others.

 

FAQs

Refunds are only distributed by direct deposit into a checking or savings account or by mail (to the mailing address provided to the University).

 

Students can sign up for Direct Deposit by using the following steps:
  • Type in your Banner ID and PIN number (same PIN as Aggie Access) 
  • Select the "eRefunds" tab 
  • Select the account type 
  • Enter the routing number 
  • Enter the account number (this is NOT your debit card number) 
  • Enter the name on the account 
  • Enter the address associated with the account 
  • Give your refund account a unique name to distinguish it between your refund account and your payment accounts 
  • Select "continue" 
  • Please read the information to make sure that it is correct and hit "I agree" 
  • Hit "continue" 

 

The Treasurer’s Office does not release refund information over the telephone for security purposes, however there are a few ways that you can obtain refund information:

View your Aggie Access Online Account Summary and look for the description "Direct Deposit Refund and General Refund." If you still have questions, visit the Cashier/Student Accounts window located on the first floor of the Dowdy Administration Building. Make sure to have your Banner number and photo identification.

 

No, once you sign up for direct deposit, it remains active.

 

If you do not log into the Online Payment System and update your banking information, the Treasurer's Office must wait for your banking institution to return the funds to the University before restarting your refund process. Once the funds are received, your direct deposit information will be removed (unless you have already updated it), and a paper check will be mailed to you. 

 

No. However, you can deposit funds to your AggieOne Card through the AggieOne Card Office. For assistance, contact their office at 336.334.7114 or visit their website for more information: AggieOne Card Office.

 

No. Placing funds on your Aggie One Card for an educational supplies voucher is not a reversible process. These funds will roll over to the next semester if you don’t use the requested amount.

 

Refunds to students for tuition and required fees will be made during the first five weeks of the term. No refunds will be made after the fifth week of classes.

 

No. All previous balances must be paid in full before you can register for the next semester. A registration hold will be placed on your account until the balance is paid in full.

 

Questions? Contact the Treasurer's Office.

Email: treasoff@ncat.edu
Main Phone: 336.334.7721
Location: Dowdy Administration Building, Suite 112
Fax: 336.334.7208

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