Zoom Video Conferencing Support

Zoom is a web-based collaboration tool that facilitates video conferencing, online meetings, screen sharing, chat, and mobile collaboration.

Upon hiring, N.C. A&T employees receive a Zoom meeting account. Conversely, employee Zoom accounts are deactivated when an employee leaves the University. Student accounts are provisioned via their NCAT Gmail accounts at the beginning of each semester. 

Upgrade your Zoom desktop client (see instructions).

Activating Your N.C. A&T Zoom Account

  • If you are a current employee or student, and do not have a licensed N.C. A&T Zoom account, please contact the ITS Help Desk at helpdesk@ncat.edu or 336-334-7195, or submit a ticket via AggieHelp.
  • When you receive your Zoom account invitation, click on the “activate” button in the email you received from Zoom (no-reply@zoom.us) within 30 days of receipt. Log in to the Zoom client and Zoom portal at https://ncat.zoom.us via Single Sign-on (SSO) using your OneID credentials.
  • Once you activate your N.C. A&T Zoom account, open Outlook calendar or the Zoom desktop client or visit https://ncat.zoom.us and sign in via SSO to begin creating Zoom meetings.
  • N.C. A&T licensed Zoom accounts have no meeting time limits and allow 300 participants per meeting. If you are experiencing 40-minute meeting time limits, contact the ITS Help Desk at 336-334-7195 or helpdesk@ncat.edu or submit a ticket via AggieHelp.

Security and Meeting Controls

Zoom Webinars

ITS manages a limited pool of shared Zoom webinar licenses for special N.C. A&T events. Webinar accounts are provisioned for short-term use only and available for use by employees for university business. To request a webinar account for a special event, complete and submit the online request form. Once your request is received, the Zoom Administrator will respond accordingly. 

Best Practices and Etiquette

Recording Guidelines

  • Recording storage limitations are not being enforced at this time for employees, but students have a 14-day cloud recording retention policy. ITS is currently developing a long-term strategy to be implemented in the fall of 2021 for the storage and access of all Zoom cloud recordings. 
  • The automatic recording setting for meetings has been disabled at the administrator level. To record a Zoom meeting, click “Record” after the meeting begins to capture what is desired.
  • Delete recordings when no longer needed.

User Guides and Tutorials

Zoom Add-ons / Plug-ins

  • Outlook Calendar Zoom Plug-in: Provides an option in the Outlook desktop and web-based clients on the calendar ribbon to easily add a Zoom meeting to any calendar event. This plug-in has been enabled for all N.C. A&T accounts.
  • Other add-ons / plug-ins: Zoom Marketplace offers both fee-based and free add-ons / plug-ins to increase the functionality of Zoom or integrate with other applications. Currently requests for Zoom add-ons / plug-ins are being denied until which time ITS may test functionality within our enterprise environment and associated costs.

Please report any Zoombombing incidents to InformIT@ncat.edu. Should you need additional assistance with activating, accessing, or using your Zoom account, please contact the Help Desk at 336-334-7195 or helpdesk@ncat.edu or submit a ticket via AggieHelp.