Erase and Reset iPad Instructions

The University Student Success Office (USSO) distributed iPads to select students as part of the AMP-UP (Aggie Mobile Program -- Unlimited Possibilities) Initiative.  The Enterprise Endpoint Management (EEM) Department within the Information Technology Services (ITS) Division configured the iPads with a management profile that consists of endpoint security and monitoring software.  EEM will notify a student(s) that his/her device has been released due to graduation.  A student will need to complete the instructions in order to erase the management profile from the iPad and reset it to Apple's default settings.

Important Note: This process will erase everything on your iPad, returning it to its factory settings. Make absolutely sure you have backed up any important files before proceeding.

1. Erase and Reset Your iPad:

    • Go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings.
    • This will remove the profiles managing your device.
    • This will remove any existing profiles and allow you to set up the device as new.

OR

  • Open the Find My App: On another iPhone, iPad, or Mac that is signed in with the same Apple ID as your iPad, open the "Find My" app.
  • Select Devices: Tap on the "Devices" tab at the bottom of the screen.
  • Choose Your iPad: Find your iPad in the list of devices and tap on its name.
  • Scroll Down and Tap "Erase This Device": You'll see several options. Scroll down to the bottom and tap "Erase This Device."

2. Set Up Your iPad:

    • Turn on the iPad and follow the on-screen setup instructions.
    • Connect to a Wi-Fi network.
    • Sign in with your Apple ID or create a new one if you don’t have an account.

3. Install Necessary Apps:

    • Download any required applications from the App Store.

4. Check for Updates:

    • Go to Settings > General > Software Update to ensure your iPad is running the latest iOS version.

Support

If you need support, contact EEM @ eem@ncat.edu or the CTS Help Desk @ helpdesk@ncat.edu, 336-334-7195, or in person on the lower level of the Bluford Library.