Process Improvement Project Phases

  1. The department/office submits the process improvement request form. Process improvement is a continious improvement cycle.
  2. Process Improvement Office evaluates and determines feasibility of the project. Then conducts the initial meeting with the department. 
  3. After initial meetings with the department the problem is defined, and the project charter is completed. The team is formed to work on the process improvement project.  
  4. In the measure phase of the project the process map for the current “as is process” is created. Data is collected for the current process by different means, focus group, surveys and department records if any. 
  5. In the analyze phase, the collected data is analyzed by various methods, including fishbone, pareto chart to determine the root causes. The possible causes are discussed with the team. 
  6. In the improve phase, recommendations are provided to the department to improve the process. The department team works on those recommendations. 
  7. In the control phase, the control plan is prepared for the department to continue working on the improved process. The Process Improvement Office follows up with the department on those control measures. 

Questions? Contact

Yogeeta Desai
Business Analyst
ysdesai@ncat.edu 
336.285.2152