Process Improvement and Operational Excellence Office

The process improvement office in the Division of Business and Finance works with departments within the division to improve their processes and make it a better experience for its customers.

Process improvement is the proactive task of identifying, analyzing and improving existing processes within an organization for optimization and make them more accurate, efficient and more reliable.

The goal of process improvement is to identify and eliminate weaknesses in business processes to help increase quality and efficiency, eliminate bottlenecks in operations, and reduce costs and improve customer service. 

The Office of Systems Development provides support for local finance applications and access to financial information for campus staff and faculty. This is achieved through collaborative efforts with cross-functional areas that include Information Technology Services.