Process Improvement and Operational Excellence Office

The process improvement office in Business and Finance Division works with different departments within the division to improve their processes and make it a better experience for its customers.

Process Improvement is the proactive task of identifying, analyzing and improving existing processes within an organization for optimization and make them more accurate, efficient and more reliable.

The goal of process improvement is to identify and eliminate weaknesses in business processes to help increase quality and efficiency, eliminate bottlenecks in operations, and reduce costs and improve customer service. 

Staff

Michael Jackson, Director Process improvement
mjack@ncat.edu
336.285.2970

Yogeeta Desai, Business Analyst – Process Improvement
ysdesai@ncat.edu
336.285.2152

Jerrell Taylor, Director Systems Development
taylorj@ncat.edu
336.285.3009

Tray Proctor, Data Analyst – Systems Development
tjproctor@ncat.edu
336.285.3010