Process Improvement and Operational Excellence Office

The process improvement office in the Division of Business and Finance works with departments within the division to improve their processes and make it a better experience for its customers.

Process improvement is the proactive task of identifying, analyzing and improving existing processes within an organization for optimization and make them more accurate, efficient and more reliable.

The goal of process improvement is to identify and eliminate weaknesses in business processes to help increase quality and efficiency, eliminate bottlenecks in operations, and reduce costs and improve customer service. 

The Office of Systems Development provides support for local finance applications and access to financial information for campus staff and faculty. This is achieved through collaborative efforts with cross-functional areas that include Information Technology Services.

Additional Resources

Process Improvement Request

Use the department form to thoroughly organize information to submit details for the project.   

Request form >

Banner Finance Access 

General information to gain access for new and existing employees.  

Guidelines and protocols >  

Banner Finance Training 

Banner Finance training is an online, self-paced course that instructs on the navigation and usage of common functions within Banner Finance.

Instructions and registration information >

Questions? Contact