Physical Plant

Dispatch

General: 336.285.4500  |  Emergency: 336.285.4530  |  After 5 pm: 336.334.7675

 

Physical Plant provides exceptional service to efficiently operate, maintain and enhance University landscape and facilities. We strive to provide a safe and effective environment for students, faculty, staff and other customers who visit our University.  Our employees are highly motivated, well-trained and team-oriented professionals who are vital contributors to this organization and the University’s success.

We offer a wide range of services, from small project management assistance to operating and maintaining campus facilities.

Physical Plant Areas

The carpentry department is responsible for the following:
  • Hanging bulletin boards, cork boards, pictures, etc will now be handled by outside contractors.
  • Ceiling tile replacements should be replaced by carpentry shop.
  • Carpenters do not assemble or make furniture.
  • Broken door hinges will be handled by the carpenter shop.
  • Carpenters will no longer install door stops due to EHS regulations.
  • Carpenters will cut door stop blocks. Please do not use any other objects to hold doors open.
  • Carpenters erect stages and set up pipe and drape for special events. They will also move the mechanical bleachers in and out.

This department is also responsible for roof maintenance and repair. 

Team Leaders

 

Call the Dispatch Office at 336.285.4530 for all emergency repairs during regular working day. The appropriate craft/unit will be dispatched to address repairs. For regular routine services and inquiring about status of work orders, please call 336.285.4530. Request For Service Forms will no longer be accepted unless the online system is inoperable. 

If you need to email diagrams, pictures, or additional documentation for your work orders, you may email them to mkdudley@ncat.edu.

Non-emergency work orders that are submitted after 2 pm, will be responded to on the next business day or in order of priority. 

 

Team Leader

 

  • Electrical emergencies consist of power outages.
  • Electricians will replace ballasts. Make sure the housekeepers have replaced the bulbs before reporting a blown ballast.
  • If you anticipate installing new equipment please let the electricians know ahead of time to make sure there is electrical capacity to power it.

 

Team Leaders

 

The Grounds Department plants and maintains our beautiful grounds, impressing students and parents with its beauty.

This department is also responsible for trash removal, scheduling and hauling of items on Tuesdays and Thursdays, and setup for special events.

 

Moving and Hauling Concerns
  1. We need two weeks notice to schedule your small moves. The moving and hauling crew are also the grounds maintenance crew and their first priority is lawn maintenance.  We need time to schedule all moving and hauling requests. A supervisor will visit the requester and schedule request based on your schedule and his/her schedule.
  2. Departments that order large equipment and or sensitive equipment—Moving and hauling does not move. Department should arrange delivery and set up with the moving company.
  3. Moving and hauling supervisor will evaluate each move to assess if the job can be done in a safe manner.  It is up to the department to decline a request.  We will leave you with a few vendors that you could contact.
  4. File cabinets, desks, and other storage furniture should be emptied before moving. 
  5. Moving and Hauling does not provide boxes.
  6. For all surplus items you must contact Property Management 336.285.4546. We do not store surplus items.
  7. Grounds/Moving and Hauling have a rotating shift: 6 am to 3 pm and 7 am to 4 pm. You are required to provide a budget code and pay for any overtime after our normal shift hours.
  8. Moving and Hauling is not equipped to do large moves. These should be arranged with an outside vendor such as Two Men and A Truck. A supervisor will evaluate each request to determine if the department can fulfill the request.
  9. Moving and Hauling does not unpack equipment, furniture, etc. We recommend departments coordinate with the vendor for those types of requests.

 

Grounds Concerns
  1. All tree pruning request will be handled in the Fall unless deemed a hazard.
  2. Do not drive or park gators on the grass. This makes it difficult to maintain lawn. Departments should provide parking for gators that do not block doors. For example, fund concrete approved pads and drives for all utility vehicles. 
  3. Gators—those departments with utility vehicles please be mindful of the paths that you create in the grass by using the same path and the ruts you cause when driving in grass when the grounds are wet/soft. Create dirt roads within the manicured lawns. Taking different routes when you must be on the grass will help drastically. However when you can use a sidewalk or road that is preferable. It may take longer but it is preferable. Also be mindful of irrigation water heads. Repairs are costly from gator/vehicle damage.

Problems that ruts causes if not repaired:  Ruts damages lawn mower equipment, damages sprinkler heads, injures employees, etc…

 

Team Leaders

 

The steam plant provides heat and hot water for showers, labs, and the cafeteria. The steam plant runs 24/7. We repair steam leaks in underground lines and run smaller boilers in the summer to save on energy and costs.

 

Team Leader

 

  • Know the housekeepers in your building and build a good rapport.
  • If you are having a special event in your building, please make sure you include housekeeping and hours needed.
  • Let housekeeping know when ahead of time when people will be moving in and out of offices.
  • Please keep areas clear of unneeded or unused equipment to allow housekeepers to clean properly.

 

Team Leaders

 

The HVAC department uses computerized equipment to monitor building temperatures in University buildings.

  • HVAC emergencies consist of leaks from units or within the system.
  • 75º and up is too hot & 68º and under is too cold by university standards.  If a room or building is out of these ranges please let us know.
  • Open windows decrease efficiency of the units and systems and increase cost.

 

Team Leaders

 

  • If you are locked out of your office, please see your department head, building representative, or a housekeeper.  If they are not available the locksmiths will assist.
  • Key requests and lock changes no longer need to be faxed. All lock change or key requests will need to be verified through the building representative.
  • Locksmiths handle broken locks, door closures, and door knobs.
  • If a key swipe is not responding, call Aggie OneCard 336.334.7114.

 

Team Leader

 

A fleet of cars, three minivans, a 15-passenger and a 12-passenger van are available for approved travel based on a first come first served basis. Learn more >

A signed Vehicle Request Form is required at least 3 days in advance of the travel.

 

Team Leader

 

Request for Service form must be submitted for routine and preventative pest control services.  It may be faxed to 336.334.7214.

For emergency pest control, call Dispatch at 336.285.4530 between 8 am to 5 pm or the University Police at 336.334.7675 after hours and weekends. 

 

Team Leader

 

  • If you notice a leak, clogged commode, or drip, contact dispatch immediately.
  • Shut off the valve or have housekeeping turn it off.
  • Attach an out of order sign.
  • Contact housekeeping or have dispatch to contact housekeeping to clean up any water.
  • When Facilities or the City turns off the water it may run brown for a period of time. If you notice brown water, run the water for 15 to 20 minutes; if the water doesn't clear, then contact dispatch.

 

Team Leaders

 

Once a work request for the project has been received, we will assess it to determine if the scope of work can be accomplished with in-house resources. If the scope exceeds it, a project manager will be assigned to determine the scope of work and hires an outside coordinator.

 

Team Leaders

 

Central Receiving is responsible for physical receipt, storage, delivery, scheduling, recordkeeping and related coordination for all incoming property, materials/supplies, equipment and furniture acquired by the University. Fuel for University vehicles is available from this office as well./p>

  • Open between 7 am and 5 pm, merchandise is received from 7:30 am to 4 pm daily.
  • Deliveries are made between 9 am and 4:30 pm.
  • For other times, a phone call is required to 336.285.4532.

 

Team Leader
  • Steven Rogers, Director of Property Management and Material, svrogers@ncat.edu, 336.285.4533

 

We provide service to activities requiring specific manpower including vendor service coordination, facility set-up, or high volume clean up.

Housekeeping and Grounds are responsible for logistical preparations (cleaning, setting up, break downs) for special events.

 

Team Leader

 

Energy Conservation

Energy conservation is a priority. Occupancy sensors control light activation and deactivation in buildings and vending machines. Building temperatures are also controlled to conserve energy during campus closings. Learn more >

 

Recycling

A new recycling program called "Aggies Recycle" is in the works. Please contact Shalane Griffin at 336.285.4528 if you do not have a recycling can in your office area.

 

Team Leader
  • Jacques Pierre, Assistant Director of Facilities, jpierre@ncat.edu, 336.285.4514

 

Questions? Contact DeHuguley Physical Plant.

  • General Dispatch: 336.285.4500
  • Emergency Dispatch: 336.285.4530
  • After 5 pm Dispatch: 336.334.7675
  • Mail: 1601 East Market Street, Greensboro, NC 27411
  • Fax: 336.256.2575