Physical Plant

Call the Dispatch Office at 285-4530 for all emergency repairs during regular working day. The appropriate craft/unit will be dispatched to address repairs.  For regular routine services and inquiring about status of work orders, please call 285-4530.  As of October 1, 2014 Request For Service Forms will no longer be accepted unless the online system is inoperable. 

 If you need to email diagrams, pictures, or additional documentation for your work orders you may email them to mkdudley@ncat.edu or gmdavis@ncat.edu .

Non-Emergency work orders that are submitted after 2:00PM, will be responded to on the next business day or in order of priority. 

• Electrical emergencies consist of power outages.
• Electricians will replace ballasts.  Make sure the housekeepers have replaced the bulbs before reporting a blown ballast.
• If you anticipate installing new equipment please let the electricians know ahead of time to make sure there is electrical capacity to power it.

The Grounds Department plants and maintains our beautiful grounds impressing students and parents with its beauty.

This department is also responsible for trash removal, schedules moving and hauling of items on Tuesdays and Thursdays, and setup for special events.

Moving and Hauling Concerns:

1.  Since the shut-down of the Union, there are no table and chairs to deliver for departmental functions.  Most departments have obtained chairs and tables from the Union and store them in their buildings.  Moving and hauling does not set up these tables and chairs for departmental events since we no longer are required to deliver this material. 
2. We need a 2 week notice to schedule your small moves.  The moving and hauling crew are also the grounds maintenance crew and their first priority is lawn maintenance.  We need time to schedule all moving and hauling requests.  Supervisor will visit the requester and schedule request based on your schedule and his/her schedule.
3. Departments that order large equipment and or sensitive equipment—Moving and hauling does not move. Department should arrange with the company delivery and set up.
4. Moving and hauling supervisor will evaluate each move to assess if the job can be done in a safe manner.  It is up to the department to decline a request.  We will leave you with a few vendors that you could contact.
5.  File cabinets/Desks/etc… –should be emptied before moving.
6. Moving and Hauling does not provide boxes.
7. For all surplus items you must contact Property Management 285-45**.  We do not surplus items.
8. Grounds/Moving and Hauling have a rotating shift.  6am-3pm and 7am-4pm.  You are required to provide a budget code and pay for any overtime after our normal shift hours.
9. Moving and Hauling is not equipped to do large moves.  These should be arranged with an outside vendor such as Two Men and A Truck.  Supervisor will evaluate each request to determine if the department can fulfill the request.
10. Moving and Hauling does not unpack equipment, furniture, etc…  We recommend departments coordinate with the vendor for those types of requests.

Grounds concerns:

1. All tree Punning request will be handled in the fall unless deemed a hazard.
2. Keep gators parked off of the grass.  This makes it difficult to maintain lawn.  Departments should prepare parking for gators that do not block doors.  (ex. Fund concrete approved pads and drives for all utility vehicles).
3. Gators—those departments with utility vehicles please be mindful of the paths that you create in the grass by using the same path and the ruts you cause when driving in grass when the grounds are wet/soft.  Create dirt roads within the manicured lawns.  By taking different routes when you must be on the grass will help drastically.  However when you can use a sidewalk or road that is preferable.  It may take longer but preferable.  Also be mindful of irrigation water heads.  Repairs are costly from gator/vehicle damage.

Problems that ruts causes if not repaired:  Ruts damages lawn mower equipment, damages sprinkler heads, injures employees, etc…

• Know the housekeepers in your building and build a good rapport.
• If you are having a special event in your building, please make sure you include housekeeping and hours needed.
• Let housekeeping know when ahead of time when people will be moving in and out of offices.
• Please keep areas clear of unneeded or unused equipment to allow housekeepers to clean properly.

• If you are locked out of your office please see your Department Head, Building Representative, or a housekeeper.  If they are not available the Locksmiths will assist.
• Key requests and lock changes no longer need to be faxed.  All lock change or key requests will need to be verified through the Building Representative.
• Locksmiths handle broken locks, door closures, and door knobs.
• If a key swipe is not responding call Aggie OneCard 334-7114.

• If you notice a leak, clogged commode or drip.  Contact dispatch immediately.
• Shut off the valve or have housekeeping turn it off.
• Put up and OUT OF ORDER SIGN up.
• Contact housekeeping or have dispatch to contact housekeeping to clean up any water.
• When Facilities or the City turns off the water it may run brown for a period of time.  If you notice this run water from 15 -20 minutes and it should clear, if it doesn’t then contact dispatch.