Detection and Prevention

Cyber criminals are sending phishing email at an alarming rate. Ransomware incidents are on the rise. Remember the Triple A's...ASK, AVOID, and order to detect and prevent phishing and ransomware.

ASK yourself whether or not you recognize the email sender. Is there a valid reason for the person or business to ask you to provide sensitive and confidential information in the manner requested? No University department or office will solicit you for your password. For example, Information Technology Services (ITS) has a OneID self-service portal for employees to reset their own passwords which requires authentication. Students have to contact Aggie Tech Support for assistance with resetting their passwords. ITS will tell you where to go and how to change your password, however, ITS will never solicit you for your password.

AVOID becoming a victim. Delete email from senders that you don't recognize. Don't even open the email. If you receive a suspicious email from someone that you do recognize, don't respond to the email because the email account of the person you know may be compromised. Use another method to contact the person you know in order to determine if the email is legitimate.

ALERT Aggie Tech Support (336-334-7195) or IT Security Services ( immediately if you suspect that you're a victim of phishing or ransomware. If a University department or office asks you for your password, contact IT Security Services (

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